911 Call Taker: Launch a Critical Public Safety Career

Regional 911 Intake Solutions; Copake Falls (NY); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Copake, NY seeks experienced 911 Call Takers to handle emergency and nonemergency calls. You will confirm incident locations, collect caller data, and document details into dispatch systems, ensuring quick and accurate handoffs to responders.

Applicants should have a high school diploma, strong listening skills, precise typing, and the ability to follow structured procedures. Training and certifications are required before performing duties.

Qualifications

• High school diploma or recognized equivalent; customer service or public safety experience may help.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival information only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Copake, NY seeks experienced 911 Call Takers to handle emergency and nonemergency calls. You will confirm incident locations, collect caller data, and document details into dispatch systems, ensuring quick and accurate handoffs to responders.

Applicants should have a high school diploma, strong listening skills, precise typing, and the ability to follow structured procedures. Training and certifications are required before performing duties.