911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Town of Hamlin (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hamlin, NY, is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. Training and certification are provided; shifts may include nights, weekends, and overtime.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures. Prior customer service experience is helpful but not required.

Qualifications

• Must have high school diploma or recognized equivalent.
• Strong listening and comprehension abilities; accurate typing and clear verbal communication.
• Willingness to follow structured procedures and complete assessments as required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Hamlin, NY, is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. Training and certification are provided; shifts may include nights, weekends, and overtime.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures. Prior customer service experience is helpful but not required.