Emergency Call Taker — 24/7 Shifts, Training & Benefits

Public Safety Dispatch Network; Lumberton (TX); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Hardin, TX is seeking 911 Call Takers to field emergency and nonemergency calls, confirm locations, and document details for responders. You will help callers with essential information while following established procedures.

Successful candidates need strong listening, accurate typing, and clear verbal communication. A high school diploma or equivalent is required; some vacancies may accept trainees without prior dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service or public safety experience may help, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Hardin, TX is seeking 911 Call Takers to field emergency and nonemergency calls, confirm locations, and document details for responders. You will help callers with essential information while following established procedures.

Successful candidates need strong listening, accurate typing, and clear verbal communication. A high school diploma or equivalent is required; some vacancies may accept trainees without prior dispatch experience.