911 Call Taker - Launch Your Public Safety Career (24/7)

National Public Safety Careers; Harleton (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Harleton, TX to handle emergency and nonemergency lines, verify locations, and document critical details. The role requires strong listening and clear communication, with training to follow established procedures and use dispatch software.

Employees may work rotating shifts and need to complete required background checks and certifications. Benefits usually include health insurance and ongoing training as part of eligibility.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or dispatch experience is a plus.
• Strong listening, typing accuracy, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing

Active listening

Verbal communication

Customer service

Attention to detail

Education

High School Diploma

Job description

National Public Safety Careers seeks a 911 Call Taker in Harleton, TX to handle emergency and nonemergency lines, verify locations, and document critical details. The role requires strong listening and clear communication, with training to follow established procedures and use dispatch software.

Employees may work rotating shifts and need to complete required background checks and certifications. Benefits usually include health insurance and ongoing training as part of eligibility.