Emergency Call Taker & Dispatcher (24/7 Roles)

Public Safety Dispatch Network; Mount Pleasant (IA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid leave

retirement contributions

Continuing training

Zusammenfassung

The Public Safety Dispatch Network in Mount Pleasant, IA seeks a Call Taker to join the emergency communications team. Responsibilities include answering incoming calls, confirming locations, and entering data into dispatch software, with a focus on accuracy and calm under pressure.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training will cover essential procedures, certifications, and background checks, with shift

Qualifikationen

• High school diploma or equivalent required.
• Customer service or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Jobbeschreibung

The Public Safety Dispatch Network in Mount Pleasant, IA seeks a Call Taker to join the emergency communications team. Responsibilities include answering incoming calls, confirming locations, and entering data into dispatch software, with a focus on accuracy and calm under pressure.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful. Training will cover essential procedures, certifications, and background checks, with shift