Emergency Call Taker – 24/7 Dispatch Support

Public Safety Dispatch Network; Dakota City (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Dakota City, IA seeks qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and relay information to dispatch teams.

Role requires a high school diploma or equivalent. Prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch background; training and certifications follow.

Qualifications

• Listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.
• A high school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Dakota City, IA seeks qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and relay information to dispatch teams.

Role requires a high school diploma or equivalent. Prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch background; training and certifications follow.