Emergency Call Taker (24/7) – Public Safety Support

Regional 911 Intake Solutions; Sun Valley (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Sun Valley, CA seeks a 911 Call Taker to receive emergency calls, verify locations, and document critical details for dispatch. You will work with approved questions to assess urgency and enter information into dispatch software, enabling rapid response.

Candidates should have a high school diploma or equivalent and demonstrate clear listening, accurate typing, and effective verbal communication, with the ability to follow established procedures.

Qualifications

• Must have a high school diploma or equivalent.
• Applicants should have strong listening and communication skills.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Strong listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High School Diploma or equivalent

Tools

Dispatch software

CRM system

Job description

Regional 911 Intake Solutions in Sun Valley, CA seeks a 911 Call Taker to receive emergency calls, verify locations, and document critical details for dispatch. You will work with approved questions to assess urgency and enter information into dispatch software, enabling rapid response.

Candidates should have a high school diploma or equivalent and demonstrate clear listening, accurate typing, and effective verbal communication, with the ability to follow established procedures.