Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Seligman (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Seligman, MO seeks 911 Call Takers to respond to emergency and nonemergency calls, verify locations, and document critical data for dispatch. You will use approved protocols to assess urgency, gather caller information, and relay details to responders.

Training and certifications ensure proper pre-arrival guidance and caller privacy. The role may require rotating shifts and adherence to agency procedures, with eligibility and assessments determined by the hiring

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Seligman, MO seeks 911 Call Takers to respond to emergency and nonemergency calls, verify locations, and document critical data for dispatch. You will use approved protocols to assess urgency, gather caller information, and relay details to responders.

Training and certifications ensure proper pre-arrival guidance and caller privacy. The role may require rotating shifts and adherence to agency procedures, with eligibility and assessments determined by the hiring