Emergency Call Taker - 24/7 Public Safety Hotline

Public Safety Dispatch Network; Town of Chazy (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in West Chazy, NY. The role involves handling emergency and nonemergency lines, confirming locations, and entering incident data into call-processing software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with training completing call-taking certification. Overtime and rotating shifts may apply.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience is helpful but not required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in West Chazy, NY. The role involves handling emergency and nonemergency lines, confirming locations, and entering incident data into call-processing software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills, with training completing call-taking certification. Overtime and rotating shifts may apply.