911 Call Taker & Dispatch Support

Public Safety Dispatch Network; Malden-on-Hudson (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in New York is seeking a dedicated call-taker/dispatcher to answer emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will forward updates to appropriate teams and guide callers with essential instructions as needed.

Ideal candidates demonstrate strong listening, typing accuracy, and clear verbal communication, plus the ability to follow structured procedures and complete required training and certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in New York is seeking a dedicated call-taker/dispatcher to answer emergency and nonemergency lines, verify caller information, and document details in dispatch software. You will forward updates to appropriate teams and guide callers with essential instructions as needed.

Ideal candidates demonstrate strong listening, typing accuracy, and clear verbal communication, plus the ability to follow structured procedures and complete required training and certifications.