911 Call Taker — Fast-Paced Public Safety Operator

Regional 911 Intake Solutions; New Albany (IN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in New Albany, IN, seeks a 911 Call Taker to handle emergency and nonemergency líneas with focused questioning and precise data entry. You will document essential information for dispatch and coordinate responses with multiple teams.

Shifts may include nights and weekends depending on staffing needs. Requirements include a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required; dispatch experience not always needed.
• Strong listening and typing skills, plus clear verbal communication.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in New Albany, IN, seeks a 911 Call Taker to handle emergency and nonemergency líneas with focused questioning and precise data entry. You will document essential information for dispatch and coordinate responses with multiple teams.

Shifts may include nights and weekends depending on staffing needs. Requirements include a high school diploma or equivalent and strong listening, typing, and communication skills.