Emergency Call Taker & Dispatch Specialist

National Public Safety Careers; Fayette City (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in Fayette City, PA, is seeking qualified individuals for 911 Call Taker roles. You will listen to callers, confirm locations, gather essential information, and document details for dispatch teams to coordinate emergency responses.

Positions may require rotating shifts, including nights and weekends. A high school diploma is essential; prior customer service or public safety experience is helpful. Training and certifications are provided as needed.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening skills

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Fayette City, PA, is seeking qualified individuals for 911 Call Taker roles. You will listen to callers, confirm locations, gather essential information, and document details for dispatch teams to coordinate emergency responses.

Positions may require rotating shifts, including nights and weekends. A high school diploma is essential; prior customer service or public safety experience is helpful. Training and certifications are provided as needed.