Emergency Communications Specialist – 911 Call Taker

National Public Safety Careers; Newell (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers to serve in Newell, WV. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering data into dispatch software.

The role requires listening, accurate typing, and clear communication under structured procedures. Typical duties involve coordinating with dispatch, providing pre-arrival instructions within training, and adhering to certification requirements.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful but not mandatory.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Candidates must be able to follow structured procedures and complete assessments as required by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service experience

Education

High School Diploma or GED

Tools

Call/Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers to serve in Newell, WV. Responsibilities include answering emergency and nonemergency lines, confirming incident details, and entering data into dispatch software.

The role requires listening, accurate typing, and clear communication under structured procedures. Typical duties involve coordinating with dispatch, providing pre-arrival instructions within training, and adhering to certification requirements.