911 Call Taker: First-Responder Emergency Communicator

Regional 911 Intake Solutions; St. John (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Kansas seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident location, document information, and route details to dispatch.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are required; job may involve rotating shifts and 24/7 operations.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Candidates should have strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Kansas seeks dedicated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident location, document information, and route details to dispatch.

Candidates should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are required; job may involve rotating shifts and 24/7 operations.