24/7 Emergency Call Taker & Dispatch Support

Regional 911 Intake Solutions; Isabel (KS); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Isabel, KS seeks qualified 911 Call Takers to be the first point of contact during emergencies, asking focused questions, confirming locations and documenting details for responders.

Positions may require rotating shifts, training and background checks. Excellent listening and typing skills are essential; prior dispatch or customer service experience is helpful. Commitment to caller privacy and professional conduct is expected.

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Isabel, KS seeks qualified 911 Call Takers to be the first point of contact during emergencies, asking focused questions, confirming locations and documenting details for responders.

Positions may require rotating shifts, training and background checks. Excellent listening and typing skills are essential; prior dispatch or customer service experience is helpful. Commitment to caller privacy and professional conduct is expected.