Emergency Call Taker - Start a 24/7 Public Service

Regional 911 Intake Solutions; Holton (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training programs

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Holton, Kansas. You will answer emergency lines, confirm locations, collect caller information, and enter details into dispatch software with accuracy and composure.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided; some vacancies may accept applicants without prior dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers in Holton, Kansas. You will answer emergency lines, confirm locations, collect caller information, and enter details into dispatch software with accuracy and composure.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided; some vacancies may accept applicants without prior dispatch experience.