911 Call Taker & Dispatch Support Specialist

Regional 911 Intake Solutions; Salem (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a Call Taker to handle incoming emergency and non-emergency lines, verify caller information, and relay precise incident details to dispatch teams. You will follow structured questioning and provide pre-arrival instructions as trained.

The role emphasizes strong listening, accurate typing, and clear communication, with training and certification guiding authorized procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication abilities.
• Ability to follow structured procedures.
• Background checks and assessments are required by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a Call Taker to handle incoming emergency and non-emergency lines, verify caller information, and relay precise incident details to dispatch teams. You will follow structured questioning and provide pre-arrival instructions as trained.

The role emphasizes strong listening, accurate typing, and clear communication, with training and certification guiding authorized procedures.