911 Call Taker: Calm, Rapid Emergency Support (24/7)

National Public Safety Careers; Honor (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting 911 Call Takers for opportunities in Honor, MI. You will be among the first to assist callers, gather critical details, and document information for responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. The role may involve rotating shifts and on-call duties, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting 911 Call Takers for opportunities in Honor, MI. You will be among the first to assist callers, gather critical details, and document information for responders.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. The role may involve rotating shifts and on-call duties, with training and certifications provided.