24/7 Emergency 911 Call Taker – Be First to Help

Public Safety Dispatch Network; Nachusa Township (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for Nachusa, IL. The role involves answering emergency lines, confirming locations, and entering details into dispatch software to coordinate responses.

Candidates need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training includes pre-arrival instructions and adherence to procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing needed.
• Clear verbal communication and ability to follow structured procedures expected.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for Nachusa, IL. The role involves answering emergency lines, confirming locations, and entering details into dispatch software to coordinate responses.

Candidates need a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training includes pre-arrival instructions and adherence to procedures.