Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; New Kensington (Westmoreland County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified applicants for 911 Call Taker opportunities in New Kensington, PA. The role involves answering emergency and nonemergency lines, verifying locations and caller information, and entering data into dispatch systems to support responders.

Successful candidates typically hold a high school diploma or equivalent, have strong listening and typing skills, and communicate clearly while following established procedures.

Qualifications

• High school diploma or recognized equivalent
• Previous customer service or emergency communications experience may help
• Strong listening comprehension and accurate typing required
• Clear verbal communication and ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide instructions within training and certification boundaries

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified applicants for 911 Call Taker opportunities in New Kensington, PA. The role involves answering emergency and nonemergency lines, verifying locations and caller information, and entering data into dispatch systems to support responders.

Successful candidates typically hold a high school diploma or equivalent, have strong listening and typing skills, and communicate clearly while following established procedures.