Emergency Call Taker – 24/7 Dispatch Support

Public Safety Dispatch Network; Wray (CO); On-site; USD 36,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network in Colorado seeks 911 Call Takers who are the first point of contact for callers reporting emergencies. They ask focused questions, confirm where help is needed, and document information for responders coordinating the response.

Call-takers may work 24 hours, with rotating shifts, nights, weekends, holidays, and overtime. Duties include answering calls, confirming incident location, entering data into dispatch software, and forwarding information to the appropriate

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's contact details.
• Identify nature and urgency using approved questions.
• Enter accurate information into dispatch software.
• Forward incident details promptly to the appropriate unit.
• Provide pre-arrival instructions within training.

Skills

Listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Colorado seeks 911 Call Takers who are the first point of contact for callers reporting emergencies. They ask focused questions, confirm where help is needed, and document information for responders coordinating the response.

Call-takers may work 24 hours, with rotating shifts, nights, weekends, holidays, and overtime. Duties include answering calls, confirming incident location, entering data into dispatch software, and forwarding information to the appropriate