Emergency 911 Call Taker — Training & Rotating Shifts

Public Safety Dispatch Network; Cedars (PA); In loco; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Training opportunities

Descrizione del lavoro

Public Safety Dispatch Network in Cedars, PA is seeking 911 Call Takers to handle incoming emergency calls and coordinate with dispatch teams. The role involves verifying incident details, obtaining caller information, and following structured protocols to ensure rapid and accurate responses.

Applicants should have a high school diploma, strong listening skills, and precise typing abilities. Training, certifications, and shift-based schedules are typical, with exposure to challenging call

Competenze

• High school diploma or recognized equivalent required.
• Experience in customer service or call center roles is helpful but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions while maintaining composure.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification scope.

Conoscenze

Active listening

Clear communication

Typing accuracy

Follow procedures

Formazione

High school diploma

Descrizione del lavoro

Public Safety Dispatch Network in Cedars, PA is seeking 911 Call Takers to handle incoming emergency calls and coordinate with dispatch teams. The role involves verifying incident details, obtaining caller information, and following structured protocols to ensure rapid and accurate responses.

Applicants should have a high school diploma, strong listening skills, and precise typing abilities. Training, certifications, and shift-based schedules are typical, with exposure to challenging call