Emergency 911 Call Taker — Training & Public Safety Impact

Public Safety Dispatch Network; Swartswood (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Swartswood, NJ. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. The role emphasizes listening, accurate typing, and clear communication under structured procedures.

Applicants may have prior customer service or public safety experience; training and certifications may be provided. This position supports 24/7 operations and rotating shifts as needed.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures are essential.
• Experience in customer service or public safety helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency and nature of the situation.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Swartswood, NJ. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details in dispatch software. The role emphasizes listening, accurate typing, and clear communication under structured procedures.

Applicants may have prior customer service or public safety experience; training and certifications may be provided. This position supports 24/7 operations and rotating shifts as needed.