Emergency 911 Call Taker – Join a 24/7 Response Team

National Public Safety Careers; Malone (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

National Public Safety Careers seeks qualified 911 Call Takers to join a Malone, TX center. You will handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. Training is provided to ensure certification and adherence to procedures.

Ideal candidates possess strong listening skills, accurate typing, and clear verbal communication. Roles may involve rotating shifts, with comprehensive background checks and ongoing performance evaluations.

Qualifications

• High school diploma or equivalent required; customer service or call taking experience helpful.
• Strong listening skills and the ability to follow structured procedures are essential.
• Typing accuracy and clear communication are key in emergency call handling.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Identify urgency using approved questions.
• Enter details into dispatch software.
• Forward information to appropriate dispatch function promptly.
• Assist callers with essential instructions within training.
• Use language-access and accessibility resources when needed.
• Complete call-taking training and certifications within required timeframe.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified 911 Call Takers to join a Malone, TX center. You will handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. Training is provided to ensure certification and adherence to procedures.

Ideal candidates possess strong listening skills, accurate typing, and clear verbal communication. Roles may involve rotating shifts, with comprehensive background checks and ongoing performance evaluations.