911 Call Taker — Critical Public Safety Support

National Public Safety Careers; Gregory (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Gregory, TX. You will answer emergency calls, verify location, collect caller information, and document details to support responders.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening and typing skills, plus the ability to follow structured procedures, are typically expected.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Clear communication

Critical thinking

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for Gregory, TX. You will answer emergency calls, verify location, collect caller information, and document details to support responders.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening and typing skills, plus the ability to follow structured procedures, are typically expected.