911 Call Taker - Critical Emergency Communications Pro

National Public Safety Careers; Quemado (TX); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Quemado, TX. This role involves taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Applicants typically need a high school diploma; customer service or public safety experience is helpful. The position may require rotating shifts and training, with benefits varying by employer.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Quemado, TX. This role involves taking emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch teams.

Applicants typically need a high school diploma; customer service or public safety experience is helpful. The position may require rotating shifts and training, with benefits varying by employer.