Emergency 911 Call Taker: Start Your Public Service Career

Public Safety Dispatch Network; Pink Hill (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pink Hill, NC, is seeking qualified candidates for 911 Call Taker opportunities. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training and certifications are required to perform duties.

Applicants should have a high school diploma or equivalent, strong listening skills, and clear verbal communication. Some vacancies may consider applicants without prior dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

High school diploma

Strong listening skills

Clear verbal communication

Typing speed and accuracy

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Pink Hill, NC, is seeking qualified candidates for 911 Call Taker opportunities. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination. Training and certifications are required to perform duties.

Applicants should have a high school diploma or equivalent, strong listening skills, and clear verbal communication. Some vacancies may consider applicants without prior dispatch experience.