Emergency 911 Call Taker — Fast-Paced Public Safety

Public Safety Dispatch Network; Dell City (TX); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Dell City, TX seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document details for responders.

Role may involve rotating shifts and training in call-taking and dispatch; prior customer service or public safety exposure is helpful though not mandatory. A standard screening and certification process applies.

Formación

• High school diploma or equivalent required or preferred.
• Strong listening and typing accuracy essential.
• Clear verbal communication and ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter detailed information into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Accurate typing

Verbal communication

Follow procedures

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Dispatch software

Descripción del empleo

Public Safety Dispatch Network in Dell City, TX seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document details for responders.

Role may involve rotating shifts and training in call-taking and dispatch; prior customer service or public safety exposure is helpful though not mandatory. A standard screening and certification process applies.