Emergency 911 Call Taker — Start a Life-Saving Career

National Public Safety Careers; Edgewood (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Edgewood, TX seeks 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, collect caller information, and input data into dispatch systems.

Candidates typically have a high school diploma; prior customer service or public safety experience is helpful. Training, background checks, and certifications ensure preparedness for 24/7 operations and rotating shifts.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.
• Previous customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and need.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training boundaries.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural following

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Edgewood, TX seeks 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, collect caller information, and input data into dispatch systems.

Candidates typically have a high school diploma; prior customer service or public safety experience is helpful. Training, background checks, and certifications ensure preparedness for 24/7 operations and rotating shifts.