911 Emergency Call Taker — Impactful First-Responder Role

National Public Safety Careers; Westford (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals in Westford, MA to become 911 Call Takers. The role involves answering emergency and nonemergency lines, confirming location and contact details, and entering information into dispatch software.

Training, certifications, and strict adherence to procedures are required. Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential for precise data entry.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified individuals in Westford, MA to become 911 Call Takers. The role involves answering emergency and nonemergency lines, confirming location and contact details, and entering information into dispatch software.

Training, certifications, and strict adherence to procedures are required. Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.