911 Call Taker — Emergency Communications (24/7)

National Public Safety Careers; Winchendon (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Winchendon, MA. You will listen to callers, ask focused questions, confirm locations, and document information for responders.

Strong listening, accurate typing, clear verbal communication, and the ability to follow procedures are essential. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required; previous customer service or dispatch experience may help.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Winchendon, MA. You will listen to callers, ask focused questions, confirm locations, and document information for responders.

Strong listening, accurate typing, clear verbal communication, and the ability to follow procedures are essential. Training and certifications are provided; shifts may include nights, weekends, and overtime.