Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Silverdale (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Silverdale, WA is seeking qualified 911 Call Takers to support emergency communications. You will collect essential incident details, verify locations, and document information for responders.

This role may require rotating shifts and on-call hours to cover 24/7 operations. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing speed

Listening skills

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network in Silverdale, WA is seeking qualified 911 Call Takers to support emergency communications. You will collect essential incident details, verify locations, and document information for responders.

This role may require rotating shifts and on-call hours to cover 24/7 operations. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.