Emergency 911 Call Taker — Jumpstart Your Public Safety Career

Public Safety Dispatch Network; Schell City (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Schell City, Missouri. This role involves taking emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with rotating shifts and potential overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience is helpful, but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening skills

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Schell City, Missouri. This role involves taking emergency and non-emergency calls, confirming locations and contact details, and entering information into dispatch software.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided, with rotating shifts and potential overtime depending on staffing needs.