Critical 911 Call Taker – Start a Public Safety Career

National Public Safety Careers; Santa Fe (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training program

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Santa Fe, MO. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Training and certifications are required, with shifts that may include nights and weekends. Applicants should have a high school diploma or equivalent and strong listening and communication skills.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker roles in Santa Fe, MO. Responsibilities include handling emergency and nonemergency calls, confirming locations, and documenting details in dispatch software.

Training and certifications are required, with shifts that may include nights and weekends. Applicants should have a high school diploma or equivalent and strong listening and communication skills.