911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Gadsden (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Gadsden, TN is seeking a meticulous 911 Call Taker to handle emergency and non-emergency lines, confirm locations, and document details for responders. You will follow structured call scripts, use dispatch software, and relay critical information promptly.

Successful candidates typically have a high school diploma, strong listening skills, fast typing, and clear communication. Training, background checks, and certifications may be required by the agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller callback information.
• Ask approved questions to identify nature and urgency.
• Enter details into dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.
• Guide callers with essential questions and instructions.
• Use language-access resources as needed.

Skills

Customer service

Active listening

Typing accuracy

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Gadsden, TN is seeking a meticulous 911 Call Taker to handle emergency and non-emergency lines, confirm locations, and document details for responders. You will follow structured call scripts, use dispatch software, and relay critical information promptly.

Successful candidates typically have a high school diploma, strong listening skills, fast typing, and clear communication. Training, background checks, and certifications may be required by the agency.