Impactful 911 Call Taker – Training Included

National Public Safety Careers; Gadsden (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers in Gadsden, SC is seeking a 911 Call Taker to serve as the first point of contact for emergencies. You will gather essential details, verify locations and caller information, and document data for responders.

Role may include rotating shifts, 24-hour operations, and required training/certifications. Prior customer service or dispatch exposure is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Gadsden, SC is seeking a 911 Call Taker to serve as the first point of contact for emergencies. You will gather essential details, verify locations and caller information, and document data for responders.

Role may include rotating shifts, 24-hour operations, and required training/certifications. Prior customer service or dispatch exposure is helpful, though some vacancies accept applicants without dispatch experience.