Emergency 911 Call Taker - Start Your Public Safety Career

Regional 911 Intake Solutions; Bentleyville (PA); On-site; USD 38,000 - 60,000; Full time

Job summary

Regional 911 Intake Solutions in Bentleyville, PA is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may require rotating shifts, weekends, and overtime; candidates should have strong listening, accurate typing, and clear verbal communication, with a high school diploma. Training and certifications are provided by the hiring agency.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Bentleyville, PA is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

The role may require rotating shifts, weekends, and overtime; candidates should have strong listening, accurate typing, and clear verbal communication, with a high school diploma. Training and certifications are provided by the hiring agency.