Emergency 911 Call Taker – Start Your Dispatch Career

Public Safety Dispatch Network; Crawley (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Crawley, WV. You will respond to emergency lines, verify locations, collect caller data, and follow structured prompts to determine urgency. Training and certifications are required.

You may work in a 24/7 environment with rotating shifts, handling both call-taking and dispatch duties as needed. Strong listening, typing, and verbal communication are essential for success.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or phone support is helpful.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Crawley, WV. You will respond to emergency lines, verify locations, collect caller data, and follow structured prompts to determine urgency. Training and certifications are required.

You may work in a 24/7 environment with rotating shifts, handling both call-taking and dispatch duties as needed. Strong listening, typing, and verbal communication are essential for success.