Emergency 911 Call Taker - Start a Vital Public Safety Career

National Public Safety Careers; Bradshaw (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers to handle emergency and nonemergency calls from Bradshaw, WV. Responsibilities include confirming locations and details, using structured questions, and entering data into dispatch software.

Training leads to required certifications; staff may work rotating shifts in a 24/7 environment. Prior customer service or dispatch exposure is beneficial, with emphasis on accuracy and calm communication.

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatch experience preferred; some vacancies accept applicants without dispatch experience.
• Strong listening and typing skills; clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow procedures

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers seeks 911 Call Takers to handle emergency and nonemergency calls from Bradshaw, WV. Responsibilities include confirming locations and details, using structured questions, and entering data into dispatch software.

Training leads to required certifications; staff may work rotating shifts in a 24/7 environment. Prior customer service or dispatch exposure is beneficial, with emphasis on accuracy and calm communication.