911 Call Taker: Start Your Career in Emergency Communications

Public Safety Dispatch Network; Weston (WV); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee assistance program

Training opportunities

Job summary

Public Safety Dispatch Network in Weston, WV is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document information for response coordination.

Candidates should have strong listening, typing, and communication skills, and be able to follow structured procedures. Training and certifications are required for prearrival instructions and system usage.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills required.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Job description

Public Safety Dispatch Network in Weston, WV is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document information for response coordination.

Candidates should have strong listening, typing, and communication skills, and be able to follow structured procedures. Training and certifications are required for prearrival instructions and system usage.