Emergency Call Taker — Start a Vital Public Safety Career

National Public Safety Careers; Oakland (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Oakland, OR. Responsibilities include answering emergency and nonemergency lines, verifying locations and caller information, and documenting details in dispatch systems.

Training will cover call-taking procedures and required certifications. Candidates should have a high school diploma or equivalent, strong listening and communication skills, and customer service experience.

Qualifications

• Requires a high school diploma or equivalent.
• Experience in customer service or call-related roles is helpful.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Oakland, OR. Responsibilities include answering emergency and nonemergency lines, verifying locations and caller information, and documenting details in dispatch systems.

Training will cover call-taking procedures and required certifications. Candidates should have a high school diploma or equivalent, strong listening and communication skills, and customer service experience.