911 Call Taker – Emergency Communications Specialist

National Public Safety Careers; San Jose (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in San Jose, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, document caller information, and input data into dispatch systems, while following established questions to assess urgency and ensure accurate incident details.

Successful candidates will have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or GED required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Strong listening skills

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

National Public Safety Careers in San Jose, IL seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will confirm locations, document caller information, and input data into dispatch systems, while following established questions to assess urgency and ensure accurate incident details.

Successful candidates will have a high school diploma or GED, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required.