911 Call Taker – Public Safety, 24/7 Ops & Training

National Public Safety Careers; Vestaburg (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker applicants for a position in Vestaburg, Michigan. You will handle emergency and nonemergency calls, verify locations, and enter data into dispatch systems as part of a critical public safety operation.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent; some vacancies may accept without dispatch experience.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker applicants for a position in Vestaburg, Michigan. You will handle emergency and nonemergency calls, verify locations, and enter data into dispatch systems as part of a critical public safety operation.

Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.