Emergency 911 Call Taker: Start a Public Safety Career

National Public Safety Careers; Grindstone (PA); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Employee assistance programs

Resumo da oferta

National Public Safety Careers is seeking 911 Call Taker opportunities in Grindstone, PA. Responsibilities include taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Training and state requirements apply, with shift variations typical for 24/7 operations. Applicants should have strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and utilize dispatch software.

Qualificações

• High school diploma or recognized equivalent.
• Experience in customer service or call center roles is helpful, though some vacancies may consider applicants without dispatch experience.
• Strong listening, typing accuracy, clear verbal communication, and the ability to follow structured procedures are required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Active listening

Accurate typing

Verbal communication

Following procedures

Formação académica

High school diploma or equivalent

Ferramentas

Call-processing software

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers is seeking 911 Call Taker opportunities in Grindstone, PA. Responsibilities include taking emergency calls, confirming locations, and documenting details for dispatch coordination.

Training and state requirements apply, with shift variations typical for 24/7 operations. Applicants should have strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures and utilize dispatch software.