Emergency 911 Call Taker - Start a Public Safety Career

Public Safety Dispatch Network; Decatur (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Decatur, TN seeks 911 Call Takers to be the first point of contact for emergencies, asking targeted questions and documenting information for responders. You will answer calls and forward incident details to the appropriate dispatch function, verify locations, and use approved procedures and software.

A high school diploma or equivalent is commonly required; strong listening, accurate typing, and clear verbal communication are essential, with training and

Qualifications

• High school diploma or equivalent; customer service or public safety experience preferred.
• Strong listening, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Use language-access resources when needed.
• Follow established procedures during calls.

Skills

Listening

Typing

Verbal communication

Following procedures

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Decatur, TN seeks 911 Call Takers to be the first point of contact for emergencies, asking targeted questions and documenting information for responders. You will answer calls and forward incident details to the appropriate dispatch function, verify locations, and use approved procedures and software.

A high school diploma or equivalent is commonly required; strong listening, accurate typing, and clear verbal communication are essential, with training and