Emergency 911 Call Taker – Impactful Public Safety Role

Public Safety Dispatch Network; Doerun (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Doerun, GA seeks 911 Call Takers to engage with callers, confirm locations, and document essential details for responders. Training and certifications are emphasized, with potential for rotating shifts to cover 24-hour operations.

Successful applicants typically have a high school diploma or equivalent, with prior customer service helpful. Strong listening, accurate typing, and clear communication are required to follow structured procedures and support

Qualifications

• Requires high school diploma or equivalent.
• Strong listening skills and typing accuracy.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Doerun, GA seeks 911 Call Takers to engage with callers, confirm locations, and document essential details for responders. Training and certifications are emphasized, with potential for rotating shifts to cover 24-hour operations.

Successful applicants typically have a high school diploma or equivalent, with prior customer service helpful. Strong listening, accurate typing, and clear communication are required to follow structured procedures and support