Emergency 911 Call Taker — Start a Life-Saving Public Service

Regional 911 Intake Solutions; Marissa (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Marissa, IL. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software as part of a coordinated response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is beneficial, with training and certifications to follow. The position may require rotating shifts and adherence to agency requirements.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Customer service/telephone support/public safety experience helpful

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Marissa, IL. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software as part of a coordinated response.

Applicants should have a high school diploma or equivalent; prior customer service or public safety exposure is beneficial, with training and certifications to follow. The position may require rotating shifts and adherence to agency requirements.