911 Call Taker – Start a Life-Saving Public Safety Career

Regional 911 Intake Solutions; Camargo (IL); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Camargo, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.

Qualifications

• High school diploma or equivalent required, dispatch experience not always necessary.
• Strong listening, typing accuracy, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker in Camargo, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems to support rapid response.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions.