911 Call Taker: Begin a Life-Saving Career

Public Safety Dispatch Network; Fullerton (ND); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network in Fullerton, ND seeks 911 Call Takers to listen, ask focused questions, confirm locations, and document details for responders. You will handle emergency and nonemergency lines and begin the vital data gathering that guides dispatch.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fullerton, ND seeks 911 Call Takers to listen, ask focused questions, confirm locations, and document details for responders. You will handle emergency and nonemergency lines and begin the vital data gathering that guides dispatch.

Candidates should have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.