24/7 Emergency Call Taker – Start Your Impact in Ridgefield

Regional 911 Intake Solutions; Ridgefield (WA); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in Ridgefield, Washington seeks dedicated 911 Call Takers to handle emergency and non-emergency lines, verify incident locations, and document details in dispatch software.

Candidates should have a high school diploma or equivalent; strong listening, typing accuracy, clear communication, and ability to follow structured procedures. Training and certifications will be provided, with varied shifts and potential overtime.

Qualifikationen

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication with callers is required.
• Ability to follow structured procedures during high-stress situations.
• Experience in customer service or public safety is a plus but not mandatory.

Aufgaben

• Answer incoming emergency and non-emergency calls.
• Confirm incident location and caller contact information.
• Identify urgency using approved questions.
• Enter details into dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Assist callers with essential instructions within training boundaries.

Kenntnisse

Active listening

Typing speed

Verbal communication

Procedural compliance

Ausbildung

High school diploma or equivalent

Tools

Call processing software

Jobbeschreibung

Regional 911 Intake Solutions in Ridgefield, Washington seeks dedicated 911 Call Takers to handle emergency and non-emergency lines, verify incident locations, and document details in dispatch software.

Candidates should have a high school diploma or equivalent; strong listening, typing accuracy, clear communication, and ability to follow structured procedures. Training and certifications will be provided, with varied shifts and potential overtime.